Instagram comments for authenticated accounts

Today we are excited to announce the availability of a new data source holding the comments on posts of your authenticated Instagram accounts. This data set enables completely new insights into the feedback of your users.

What information is available?

With this data source you have access to comments and their replies on posts of your authenticated Instagram accounts.

Instagram supports comment threads to better organize the discussion. Comments nested in a thread below another comment are called replies. Please note that there is no reply to a reply and nesting is limited at the second level. This data source holds both comments (first level) and replies (second level).

You have access to the following information per comment/reply:

  • Publishing time: The date and time this comment/reply was published
  • Post relationship: Identify the post this comment/reply belongs to
  • Comment relationship: If this comment is a reply to another comment, you can identify the comment it belongs to
  • Username: The username of the comment author
  • Account answer: A flag indicating if this comment/reply was made by the author of the post this comment belongs to (helpful for customer care analysis and response time measurement)
  • Text: The text of this comment
  • Mentions: The @mentions within the text
  • Hashtags: The hashtags within the text
  • Hidden: A flag indicating if this comment/reply was hidden by the account owner of the post this comment belongs to
  • Likes: The number of likes this comment/reply got

Please find the complete documentation in our data sources section in quintly.

Metrics

With this release we have created default metrics for you to start:

You can expect additional default metrics to be available in Discover in the next few days.

Are there any limitations?

As of now this data source includes comments and replies made in an organic context only. Paid context commenting is something we will explore further for a future data source focusing on promoted posts and their comments and replies.

Account owners have several options to moderate the discussion. This includes blocking users from commenting and the ability to delete or hide individual comments and replies. Obviously comments that were deleted will not be returned in this data source. Hidden comments will be listed with the appropriate flag set.

Excel and CSV formats added to automated reports

  

Our customers use automated reports to update the right people within their organization or their clients about ongoing performance, new insights or specific campaigns.

So far, automated reports have been sent by email in PDF format. We have listened to our customers’ feedback and today we are very happy to introduce Excel and CSV formats for automated reports, in addition to PDF. 

This improvement will remove extra steps from our users' workflows, so they can pick up their work right from the data attached to the report email.

To change the format for existing reports, simply go to the related dashboard, click "Manage report" and then change the format from PDF to Excel or CSV.

Automate post tagging

  

A couple months ago we released post tagging to support the analysis of your campaigns in quintly. So far posts could be tagged manually. Today we are enabling you to automate that process based on simple rules.

To get started, log into quintly, go to Tags > Tag Manager and click into the tag you would like to automate. Click "New rule", then specify what profiles should be considered and when to tag a post based on its publishing time and the words within the post text. You can configure the automation to include any future post by setting the end date to forever.

Once set up, the system will first tag all matching posts from the past and then continuously apply the rule whenever new posts come in or existing ones update.

To have full transparency into when a post got tagged you can find the most recently tagged posts on the tag detail page and when hovering a tag within the Post tags section.

We are excited to have this feature released. Let us know about feedback by reaching out to our support at support@quintly.com.

Unveiling LinkedIn short URLs

By default LinkedIn replaces URLs in posts with their own shortened links if the original link exceeds 26 characters. Here is a screenshot of a post on LinkedIn showing a shortened link right before the hashtags are being listed:

  

To allow for powerful search using our post text filter, we are auto-replacing the LinkedIn short URL with the original URL in quintly:

  

As a result of this change all URLs - also those longer than 26 characters - will show the original URL in quintly. This allows for powerful filtering using our post text filter.

API endpoint for data source schema

  

A new API endpoint has been added to return the schema and meta information of our data sources, including detailed descriptions for each column. This endpoint is especially helpful for building integrations into business intelligence software.

Co-labelling now available


We are thrilled to announce that you can now co-label your reports/dashboards with a custom logo. This is another feature that was on top of the wishlist of our clients. Let’s dive in.

How does it work?

In a nutshell, this co-labeling update allows our customers to personalize their dashboards and reports by adding their logo. This customization is available on two access levels:

  • Globally - available in "Spaces", you will be able to set a logo for all dashboards/reports within the Space.
  • Specific to a dashboard - you can set/overwrite your logo for each specific dashboard/report independently.

How to get started?

Depending on the usage, whether you would like to have a global brand setup or more granular setting, navigate to either “Admin Settings / Space” and set the logo there, or visit the dashboard that you would like to brand and click edit. In both cases, once you click save, the logo will be saved and displayed in any shared/exported resources, whether it is a jpg/png/pdf/link export or automated reports. The newly selected logo will be added there.

Pricing and availability

Co-labelling is already available for free to everyone as of today. It is automatically added to any accounts that are enrolled to the new subscription model. Users, who are currently still on the old subscription model will get free three months trial access to this feature. If you would like to find out how to upgrade to the new subscription model, please reach out to our support team.

🥇 quintly now supports IGTV!


We are happy to announce that quintly has added IGTV to its data source collection. It was especially sought after by a lot of our clients and we are very thrilled to deliver it to you just one day after the official release (as of 16th of March 2021). This update brings both public and private data from IGTV. Let’s dive in 😀.

Data sources

instagramTvPosts - Holding public information about IGTV videos of Instagram Business or Creator Accounts, including interaction rate, comments, likes, and follower counts.

instagramInsightsTvPosts - Holding information about IGTV videos of Instagram Business or Creator Accounts with all their private statistics attached. It includes the above plus reach, engagement, number of times saved, impressions, and more.

Those data sources do not include regular posts (covered extensively by other sets) or Reels (they are not yet available).

Metrics

As always, we have created some default metrics to get you started. What is important to mention is that no existing metrics are affected by this update, so no review on your side will be required.

This was one of the most requested features/data points by our customers and we are happy to deliver it so quickly (huge thank you to our team 👏👏👏). Happy analyzing!

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