We have been making further updates to the loading performance of the tool, and we are happy to announce that we will now persist Facebook Insights Conversations. The data will be refreshed every 6 hours. Persisting this data source gives us two new columns to analyze:

folder - The folder in which the conversation is located (Inbox, Other, Pending or Done).
unreadMessageCount - Number of unread messages in the conversations.

These two columns have been added to our default metrics in Discover, Private Conversations Table and Conversations Key Metrics Table.

We also have five other columns that will help get a better overview of your pages customer care. They are: secondResponseTime, secondTimeToRespond, secondPageReply, messages, and participants. The first three columns were implemented to ignore the automatic response that some Facebook pages have set up.

secondResponseTime - Holding the full date and time information when the second reply by the Facebook Page was sent.
secondTimeToRespond - The time from the creation of the initial user message until the second reply of the Facebook Page in seconds.
secondPageReply - The contents of the second reply by the Facebook Page.
messages - List of all messages in the conversation.
participants - People and Pages who are on this conversation.

If you wish to have a custom metric with the above columns feel free to reach out to us via live chat or support@quintly.com.

End of June 2019, LinkedIn announced bigger changes to their permission system affecting how third parties like ourselves can ask Company Page owners to authenticate and grant access to data around their Company Pages. A big question mark for us was for long whether LinkedIn will still support competitive benchmarking by allowing access to basic metrics around followers and posts of any Company Page, not just for those a user administers.

Now, with the changes being effective since a few days, we can confirm LinkedIn has officially dropped support for competitive benchmarking except for tracking of public follower counts. In the meantime, our team has been implementing LinkedIn private statistics access as a direct replacement to help you tracking your owned LinkedIn Company Pages.

To read the full story and how this affects you as a customer tracking LinkedIn Company Pages, please click here. For customers tracking LinkedIn Company Pages, we are looking forward to discuss the options for your specific case. Please reach out to us at support@quintly.com or via live chat.

We’re happy to announce that we're the first third-party analytics tool that gives publishers access to all available Story Studio metrics, helping them to analyze and compare the performance of their Snapchat content in greater detail than ever before. You will be able to track and compare data on Show, Story and Snap level.

Are you a publisher and do you have access to Snapchat Story Studio? Have a look at our blog article to find out more.



Do you have questions about the set-up process or other specific questions? Just write an email to support@quintly.com and we’ll be happy to help!

We updated our profile selector throughout the tool to include the social network icons and the number of profiles in the group. This makes it easier to select the correct group.



We hope this is very helpful! Just reach out to our customer success team if you have any feedback.

We have refreshed our logo with a slightly new design and new colours! You might notice the quintly app becoming brighter and fresher in a few places in the near future. This comes as part of a larger brand refresh, updating the dusty old pieces of our visual identity to feel more modern and better aligned with our tone of voice.



We hope you like it!

We have introduced a new button to our metric views that allows for more consistent navigation between sections. In the analysis section, metric cards on a dashboard, expanded metrics on a dashboard, and the discover preview page, you can now use the 'Open in' button to view the same metric in any of the other sections.



If you have any feedback please don't hesitate to contact us!

It is now possible to navigate through your dashboard metrics in the expanded view. Use the arrow keys as seen below.



If you have any questions please don't hesitate to contact our customer success team at support@quintly.com or live chat.

We have made further improvements to the performance by now persisting Facebook Ad Analytics. With this update, you will experience much quicker loading times! When you connect a Facebook profile to Ad Analytics you will be prompted to select one ad account, however, with this release, all ad accounts belonging to the Facebook profile will be included.

You will now also find three columns in our default metric to help you understand where the ad was targeted:

Targeting summary - A summary of the ad's targeting settings, that may include location, age and language targeting.
Targeted platforms - Describes which are the targeted platforms of this ad.
Targeting placements - The Ad's placements (e.g. news feed on desktop computers).



Go check out the Ads Performance table now. Please note, two columns are hidden by default, just add the metric to a dashboard and unhide the columns in the edit settings. If you have any questions, please don't hesitate to contact our customer success team via support@quintly.com or live chat.

We are extremely excited to announce a partnership with Brandwatch. We believe this will be greatly beneficial for everyone in the social media industry by combining listening and analytics data.

What does this mean? quintly data is now accessible in Brandwatch Vizia, the leading marketing and reporting visualization tool. You can choose from social media metrics to benchmark with the industry you are in or add your own quintly data to Vizia.



To find out why you could benefit, read our blog article or watch our demo video to see how it works. If you want to chat with one of our team members, feel free to contact vizia@quintly.com.

To keep the tool looking fresh and up to date with the current social media brand guidelines, we have updated all the icons in the tool. Since last year, most networks have opted to break free from square containers and dull colours, making each network much more distinct from the others!



We hope you like them!